The following excerpt has been taken from EF Explore America’s Flight Booking Conditions for the 2019-2020 Travel Year.

EF's Standard Cancellation Policy

“The cancellation policies below take into consideration the costs EF incurs long before groups ever depart. The date of cancellation will be determined by the date on which EF receives notice from the participant, his or her legal guardian or the Group Leader.

• 150 days or more prior to departure: Full refund less the $95 non-refundable enrollment deposit, all non-refundable fees, and a $300 cancellation fee.
• 149 to 110 days prior to departure: Full refund less the $95 non-refundable enrollment deposit, all non-refundable fees, and a $500 cancellation fee.
• 109 to 45 days prior to departure: Full refund less the $95 non-refundable enrollment deposit, all non-refundable fees, and 50% of the Program Fee.
• 44 days or less prior to departure: No refund will be issued.

Travelers who purchase the Travel Protection Plan or Anytime Travel Protection Plan have the opportunity to cancel the trip until 60 days prior to departure due to reasons not covered by the insurance underwritten by United States Fire Insurance Company and have the option to rebook to another EF Explore America tour within 30 days of such cancellation. Traveler is responsible for finding a new tour, and final placement is based on availability. Such tour needs to take place within 180 days from cancellation, and any difference in price will be covered by the traveler (non-refundable fees from the original tour will not be put toward the rebooked tour). This benefit is not an insurance provided by United States Fire Insurance Company.

Cancellation with replacement refers to a participant who cancels but finds a person to replace him or her for the same program. The replacement’s enrollment form must be submitted at the same time as the notification of cancellation. EF cannot guarantee the replacement participant a place on the tour or the same flights as the group. This is primarily due to restrictions outlined in our airline agreements.

• 150 days or more prior to departure: Full refund less the $95 nonrefundable enrollment deposit and all non-refundable fees.
• 149 to 110 days prior to departure: Full refund less the $95 nonrefundable enrollment deposit, all non-refundable fees, and a $100 substitution fee.
• 109 days or less prior to departure: Replacements can no longer be accepted. Standard Cancellation Policy will apply.

Please make all payments on time to qualify for refunds in accordance to EF’s Standard Cancellation Policy.”

Our standard Booking Conditions state:

EF’s standard cancellation policy:

"The cancellation policies below take into consideration the costs EF incurs long before groups ever depart. The date of cancellation will be determined by the date on which EF receives notice from the participant, his or her legal guardian or the Group Leader.

• 150 days or more prior to departure: Full refund less the $95 non-refundable deposit, all non-refundable fees, and a $300 cancellation fee.
• 149 to 110 days prior to departure:  Full refund less the $95 non-refundable deposit, all non-refundable fees, and a $500 cancellation fee.
• 109 to 45 days prior to departure: Full refund less the $95 non-refundable deposit, all non-refundable fees, and 50% of the Program Fee.
• 44 days or less prior to departure: No refund will be issued.”

Our temporary enhancement to this policy:

Individual travelers who cancel from a revised tour and do not elect an EF future travel voucher will be charged a cancellation fee based on the fee they would have been charged as of February 24, 2020 (when we "froze" cancellation fees). Cancellation fees for tours scheduled to depart through September 30, 2020 will not increase as of February 24, 2020.

Travelers cancelling from a tour may opt instead to receive an EF future travel voucher for all monies paid, including non-refundable deposits and fees. EF future travel vouchers may be redeemed for a refund of all monies paid less $350 for travelers originally scheduled to depart on or after May 15, 2020 and arriving to tour via flight, or all monies paid less $450 for travelers originally scheduled to depart between March 12 and May 14, 2020 and arriving to tour via flight.

Travelers choosing to cancel from a 2020 tour or revised tour may now elect to receive an EF future travel voucher for all monies paid, including non-refundable deposits and fees. See the “Peace of Mind” section for more information.

EF future travel vouchers may be redeemed for a refund of all monies paid less $350 for travelers originally scheduled to depart on or after May 15, 2020 and arriving to tour via flight, or all monies paid less $450 for travelers originally scheduled to depart between March 12 and May 14, 2020 and arriving to tour via flight. See the “Peace of Mind” section for more information.