The following excerpt has been taken from EF Explore America's Booking Conditions for the 2019-2020 Travel Year.

What happens if EF has to cancel the tour?

“EF may cancel any tour for Extraordinary Events. If EF cancels the tour for any Extraordinary Events, participants will receive an EF Future Travel Voucher for all monies paid, less any Non-Refundable Fees. Cancellation by EF for Extraordinary Events shall not be a violation of its obligations to any participant. Voucher valid for travel within 30 days of cancellation if due to a weather-related incident.

What are Extraordinary Events?

The following events are Extraordinary Events: instability in any city or location on the itinerary including, but not limited to actual or threatened civil war, rebellion, revolution, insurrection, riot, sabotage, civil commotion, nationalization, labor dispute, lockout, strike, embargo, blockade and military or usurped power or confiscation, war (declared or undeclared), invasion, acts of foreign enemies, government sanctions or restrictions, substantial currency fluctuations, acts of terrorism or incidents of violence, acts of God (including, but not limited to earthquakes, hurricanes, tornados, tidal waves, floods, droughts, fires, volcanic activity, landslides and other natural disasters) or severe weather conditions, chemical or radioactive contamination, pollution, public health issues, quarantine or famine, disruption to transportation, interruption or failure of electricity or telephone service, or any other reason that makes it impossible or commercially unreasonable or impracticable to conduct the tour as originally contracted.”

Our standard Booking Conditions state:

“If EF cancels the tour for any Extraordinary Events, participants will receive an EF Future Travel Voucher for all monies paid, less any Non-Refundable Fees.”

Our temporary enhancement to this policy:

If a group or travelers within a group are unable to travel on a modified tour date due to the COVID-19 pandemic, they may elect to receive an EF future travel voucher, which will be issued in the amount of all monies paid, including non-refundable deposits and fees.

EF future travel vouchers may be redeemed for a refund, the amount of which is based on departure date and mode of transportation to tour. Travelers originally scheduled to depart on or after May 15, 2020 and arriving to tour via flight are eligible for all monies paid less $350. Travelers originally scheduled to depart between March 12 and May 14, 2020 and arriving to tour via flight are eligible for all monies paid less $450. Travelers originally scheduled to depart between March 12 and September 30, 2020 and arriving to tour via bus are eligible for all monies paid less $150. If the refund to which a traveler is entitled under our Booking Conditions is greater than the cash refund value of Future Travel Voucher, the traveler will receive the standard cancellation refund.